Bwin

1. In terms of pure sports and betting experience, Bwin provides you with a proven tool that has already proven itself in several other markets around the world.
2. However, Bwin seems to make little effort to present the way in which information is accessed: the interface is sometimes complex to navigate and it is difficult to get your hands on basic information. to get help.
3. The lack of application and promotions, but especially that of a satisfactory welcome bonus, are surprising and disappointing for a major global player in online betting.
4. The Bwin platform nevertheless remains extremely efficient, in particular thanks to the powerful functionalities of the platform, in particular a superb section for live and live videos.

Bwin wins the battle for completeness, but loses the battle for clarity.

Lots of accessible information

Then certainly, it is highly likely that you will eventually find what interests you, as almost everything is there, but there is a good chance that it will take you a few minutes.

A little bit like an airplane cockpit, we understand that we are dealing with a serious and powerful tool, but at the same time, it is easy to be confused, especially if you are a novice player in the world of online betting.

Hard to find

Without a real hierarchy of titles, sections, and categories, it is difficult to find one's way around. Clearer delimitations could have helped determine where to focus our attention.

The mobile version makes the display clearer, with fewer blocks displayed simultaneously next to each other, but this time, one below the other. This simplified display makes reading easier.

Bwin: our evaluation of ergonomics

Take your time, even if the Bwin interface seems a bit complicated at first, you will eventually find what you are looking for.

A welcome bonus that can be expensive

The offer that you can read on the Bwin website is as follows: the bookmaker matches 100% of the amount of your first deposit up to $200. This in itself seems interesting, but we have analyzed the conditions for you and here is why we think this bonus is not so advantageous.

1. Bwin's bonus has a major drawback: it requires you to wager both your deposit amount and the bonus amount before you can expect to receive the sum of either .
2. On top of that, you also have to wager 3 times that potentially already high amount, which is like tripling the amount wagered and tripling the risk of losing it.
3. And finally, these 3 bets must be placed on fairly risky odds at 1.7 minimum.

No other promotions available

And what about the 4 other promotions visible during our visit? Two redirect us to an error page, and the other two impose a pre-selection of a team and only redirect to the pages of the sports associated with those teams, without any real bonuses.

What's going on with Bwin in Canada? Where are the promotions?

And to add insult to injury, none of Bwin's sports bonuses and promotions are translated into American.

Bwin: our opinion on bonuses and promotions

For a bookmaker of this reputation, we find the offer unsatisfactory: a welcome bonus with conditions that make it risky and strangely non-existent promotions.

A wide choice of sports

Bwin offers you over 30 sports to bet on and highlights several key sports, among which you will of course find:

• Hockey
• Football
• Basketball
• Football
• Baseball

In the NFL, Bwin offers, for example, over 145 bets for a single American football match, including special player bets (proposition bets) and special team bets during the regular season. In addition to this, there are bets on winners: Superbowl, conference titles, division titles, as well as awards such as the "MVP," the "Coach of the Year," or even the "Defensive Player of the Year," etc.

And you can of course bet on sports other than major leagues on Bwin, such as tennis, boxing, handball, volleyball, cycling, combat sports, table tennis or even Formula 1.

Odds on par with competitors

From what we have observed, Bwin is average in terms of odds in most sports.

Here are some examples of odds that we have compared between Bwin and two other bookmakers accessible in Canada:

Bwin: our catalog analysis

Satisfaction will be at the rendezvous for the vast majority of players with an offer that combines both quantity and quality.

No Bwin app outside of Ontario

Bwin offers dedicated applications in Ontario for sports, casino, and poker, respectively named Bwin Sport Ontario, Bwin Casino Ontario, Bwin: Play Online Poker. You can place bets on these applications only if you live in Ontario.

We did not find any apps outside of Ontario intended for the Canadian market :

• Bwin does not provide a direct link to applications on its website
• The Bwin help center does not mention an application either
• By searching the application stores directly, no official Bwin application dedicated to the Canadian market outside Ontario seems to be available.

Alternatives remain possible

Our research has also led us to a page "Download the Android Sports application" on the Bwin website which seems to offer an official "APK" for playing on Android, but an APK does not really correspond to an application and the page may not have been updated for some time.

We spoke to customer service for more information and they themselves weren't sure, that is if the situation is unclear.

They sent us back to the APK asking us to check ourselves if it was working. And the only answer we got regarding official applications is that the process is supposed to be automatic depending on the location of the visitor.

Bwin: our opinion on the application

Too much confusion surrounds the question of Bwin's application in our opinion, so our advice is to use the mobile version of the Bwin website, which has a responsive design that adapts very well on a phone.

A wide range of possibilities

Paris simples, combinés, à système, spéciaux… Bwin met à votre disposition toute une gamme de possibilités pour vos paris.

We noted for example:

• 64 possible types of bets on an NFL match
• 33 in a tennis match
• we stopped counting once passed the hundred on a soccer match...

Useful features for your bets

Bwin: our feature review

Surely the strong point of Bwin with a large number of features, particularly a highly developed Live section. All coupled with a wide choice of types of bets and you get a highly effective tool for your online bets.

Difficult to find how to contact Bwin

The site does not provide any means of contact until your account has been created. And even then, it should be understood that the customer service contact information is located on your profile, and even then, nothing is readily accessible.

This approach is not ideal for all those who have questions before creating an account, during their first visit to the Bwin website.

Efficient service once joined

To qualify our statement, it must be acknowledged that every time we have attempted to contact customer service, we have received relevant responses promptly. The service is professional and courteous.

Here are your options for contacting Bwin customer service:

• Only works if you are logged into your Bwin account.
• This system is not available 24 hours a day, the customer service answers you between 11am and 8pm (CET).
  

• Only works if you are logged into your Bwin account.
  

• You will only be able to get help in English over the phone.
• In addition, you will be billed for this service at the cost of an international call.
• When we contacted them via chat, Bwin told us that the phone was not working anyway.

• Bwin offers an online help center to answer the most common questions.
• Again, the difficulty is figuring out how to access it, because the link is not provided on the homepage of the site, but only once you are logged into your account.
• The quality is there too, with lots of useful information and an easy-to-navigate interface.
  

Bwin: our customer service test

The problem is not the customer service itself, which is rather good, but the fact that it is difficult to find how to contact it.

A site translated into American

The Bwin website is fully accessible in American. The sports, leagues, matches, bets, betting options, everything is translated to make your life easier .

Obviously, all this content in American is probably taken from the site bwin.com which has been operating since 2010. One can feel this influence when reading " Soccer” Instead of ” Soccer” or even “Live" instead of "Direct★€. But concretely, the main thing is there.

Help in American

We also appreciate being able to find online help in American on the Help Center. Customer support also answers you in American.

To change the language on Bwin, all you have to do is go to the bottom of the page and choose "français" from the menu next to the flag-shaped icon.

screenshot capture

Bwin in Quebec: our point of view on American

No complaints about this, the Bwin website in American is very satisfying, especially knowing that not all bookmakers offer the American version on their platform. A significant advantage, especially if you are not entirely comfortable in English.